Free Shipping in Canada
- Customer pays $25 return shipping (if any)
- Includes high speed data download
- Flat-rate pricing for all services
- Accept major credit cards and Interac e-Transfer
Service Time
The data recovery process starts immediately once we receive the drive. Imaging data sectors from a damaged drive may take up to a week. The time frame may extend to a month or more if we need to order a donor drive for the recovery.
File Priority
We recover all user generated files in priority sequence. You can tell us about other specific important files when submitting the work order form.
- Files Specified In Work Order
- Documents
- Pictures
- Videos
- Other User Generated Files
- Non User Generated Files (Downloaded Files)
File names and directory structure are as important to us as file contents. When recovery is complete, you get a report of the files, directories, and condition of each file. Complete files are separated from partial files so you can definitively more forward from files that have been damaged.
Data Download
Customers with a high-speed Internet connection can expect a download speed of around 10GB per hour, or 3MB/s. Transfer rates up to 20MB/s are possible in some instances. Be sure to check that you don’t have download caps or overage charges on your Internet service.
FTP setup instructions are available for WinSCP and FileZilla. You can download at your convenience and over several days if needed. See these instructions to temporarily disable the sleep function on your computer for Windows and Mac.
Shipping Your Data
If you prefer, we can ship the data back on a new drive of your choosing. Select any drive available on Amazon.ca that has Prime shipping. We’ll order the drive to our lab, copy your data to it, and send the drive to you. The cost of the drive plus a 4% custom order fee and $25 shipping will be added to your invoice.
Return Shipping
You can have the drive returned to you at the completion of the service. Return shipping in Canada is $25. Customer pays return shipping for USA & International work orders. Return shipping charge applies even if the recovery was not successful. Otherwise, the drive is disassembled for parts to help with future data recovery cases.
USA & International
- Customer pays shipping
- Customer pays return shipping (if any)
- Includes high speed data download
- Same flat-rate pricing billed in CAD
- Accept major credit cards and Interac e-Transfer
- Hard drive air tight seal must be unopened
Payment can be made online with Visa, Mastercard, or Interac e-Transfer.
All prices are in CAD dollars which is approximately $.75 USD.
Use our receiving address to estimate shipping cost.
PO BOX 55056 EDMONTON RPO WINDERMERE EDMONTON, ALBERTA CANADA T6W 5B4
The PO Box is with our national courier, Canada Post. You may need to send the package using your country’s own national courier.
Select Work Order Form
Select the service option for fixed-rate data recovery pricing. Hard drives 2TB or less have a fixed rate price of $250. See below for pricing on hard drives with capacity larger than 2TB. SSDs, USB flash drives, and SD cards of all sizes also have a fixed rate price of $250.
- Hard drive pricing is based on the full capacity of the drive, not the data size.
- Price includes data download service from our secure server.
| Solid State Drive (SSD) | $250 | Select |
| USB Flash Drive | $250 | Select |
| SD Card | $250 | Select |
| Hard Drive 2TB or less | $250 | Select |
| Hard Drive 4TB or less | $350 | Select |
| Hard Drive 6TB or less | $450 | Select |
| Hard Drive 8TB or less | $550 | Select |
| Hard Drive larger than 8TB | $950 | Select |
RAID & NAS Storage
Price to recombine a RAID/Drobo/QNAP/Synology multi-disk system is based on the combined capacity of all member drives. Separate charge for each disk that needs data recovery to make a valid RAID set.
| RAID/NAS 4TB combined or less | $250 | Select |
| RAID/NAS 8TB combined or less | $450 | Select |
| RAID/NAS 16TB combined or less | $650 | Select |
| RAID/NAS larger than 16TB combined | $950 | Select |
Legacy Media
Data retrieval from legacy media is billed as a setup charge plus cost of each additional disk. The first disk is included in the setup charge.
| 3.5-inch Floppy Disk | $100 setup + $25 per additional disk | Select |
| 5.25-inch Floppy Disk | $150 setup + $50 per additional disk | Select |
| 100MB/250MB ZIP Disk | $100 setup + $50 per additional disk | Select |
| 750MB ZIP Disk | $150 setup + $50 per additional disk | Select |
| 1GB/2GB JAZ Disk | $150 setup + $50 per additional disk | Select |
| HD-DVD/Bluray Disc | $100 setup + $50 per additional disk | Select |
| LTO/DLT Tape | $250 setup + $100 per additional disk | Select |
Password Recovery
Password recovery or removal for some older file formats is possible.
- MS Access 2.0,95,97,2000,2002,2003
- MS Excel 4.0,5.0,95,97,2000,2002,2003
- MS Money 99 or earlier,2000,2001
- MS Outlook 2000,2003,2007,2010,2013,2016,2019
- MS Outlook Express
- MS Project 95,98,2000,2002,2003
- MS Word 1.0-6.0,95,97,2000,2002,2003
- WordPerfect 5-12,X3,X4
- Quattro Pro 5-12,X3,X4
- Lotus 1-2-3 1.1+
- Lotus Organizer 1.0-6.0
- Lotus Word Pro 96-99
- FileMaker Pro 3.x-19.x
- ACT! 2.0,3.0,4.0,2000,2005-2009
- MYOB 2004-2010
- Peachtree 2002-2008,2010,2013
- QuickBooks 3.x-8.x,99,2000-2017
- QuickBooks for Mac 2012-2018
- Quicken 95/6.0,98,99,2000-2007
- Acrobat 3.0
- WinZip 8.0 or earlier
| Password Recovery | $250 | Select |