Victoria

Shipping within Canada takes 1 to 2 weeks and service starts immediately when we receive the drive. The recovery process can take up to a week in most cases. If a donor drive is needed for parts, the timeframe can extend to a month or more.

User generated files are recovered in priority sequence. You can tell us about other important files in the work order form.

1. Files Specified In Work Order
2. Documents
3. Pictures
4. Videos
5. Other User Generated Files
6. Non User Generated Files (Downloaded Files)

File names and directory structure are as important to us as file contents. The file list will show the condition of each file.

Customers with a high-speed Internet connection can expect a download speed of around 10GB per hour, or 3MB/s. Transfer rates up to 20MB/s are possible. We can also ship the data back to you on a drive of your choosing. A 4% custom order fee applies to the drive cost with a $25 shiping charge.

Return shipping is optional. Most customers leave their drive with us at completion of the service. The drive is disassembled for parts to help with future data recovery cases. You can get the drive sent back to you for $25 within Canada. Return shipping charge applies even if the recovery was not successful.